Welcome to Sanctuary Pools. By accessing our website or using our services, you agree to these Terms & Conditions. Please read them carefully before proceeding.

 

1. Services

We provide professional pool cleaning, maintenance, repair, and inspection services for residential and commercial clients.
All services are carried out by trained technicians to ensure safety and quality.

 

2. Quotes and Payments

• All quotes are free and obligation-free.
• Pricing depends on pool size, location, and service type.
• Payment must be made according to the agreed terms after service completion or as stated in your invoice.

 

3. Cancellations & Rescheduling

If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance.
Cancellations within 24 hours of the scheduled time may incur a small service fee.

 

4. Customer Responsibilities

To ensure a smooth service, please:

• Provide clear access to the pool area.
• Keep pets and valuables secured.
• Notify us of any existing damage or hazards around the pool.

 

5. Liability

While every care is taken during service, Sanctuary Pools is not liable for:

• Pre-existing damage or structural issues in your pool.
• Issues caused by external factors such as weather or improper pool use.
• Losses resulting from misuse of chemicals or equipment between services.

 

6. Website Use

All content on this website—including text, images, and design—is owned by Sanctuary Pools.
You may not copy, reproduce, or distribute any content without written permission.
You also agree not to misuse or attempt to disrupt our website.

 

7. Changes to Terms

We may update these Terms & Conditions from time to time. Continued use of our website or services indicates your acceptance of any changes.

 

8. Contact

If you have any questions about these Terms or our services, please contact us:
📧 info@sanctuarypools.com.au
🌐 https://sanctuarypools.com.au